AddnAide Help

Need help with your AddnAide account? The tutorials below can help. If you still need help, call us at (855) 460-7268 or send us a message at support.addnaide@home52.org. We can provide in-home technical support to help you get the most out of AddnAide. 

Send a message to our support team.

Resource Guides

User's Guides and Helpful Resources

AddnAide User's Guide: An easy-to-follow, step-by-step guide to help you create your AddnAide account and set up your profile. You may request a paper copy of this guide by contacting your care manager or the AddnAide support team at support.addnaide@home52.org or (855) 460-7268. This document will be updated from time to time as new sections are added. 

Quick Guide: Setting up your AddnAide Profile. This quick, one-page overview can help clients and caregivers keep track of important steps to complete their AddnAide profile. More detailed instructions for each step can be found in teh User's Guide above. 

Quick Reference Guide: This Quick Reference Guide includes information about what to expect once you've extended a job offer to an aide, as well as a glossary of common terms and contact information for who you can reach out to if you need help. 

Making Sure Your Aide Gets Paid! This guide includes action steps you and your aide must take before and after every appointment to ensure your aide gets paid. 

Glossary of Common AddnAide Terms

Tips for Hiring a Home Health Aide: This document provides tips, including potential interview questions, for hiring a caregiver or home health aide.

AARP Technology Guide: Easy-to-follow guides on a variety of technology topics, including using smartphones, avoiding scams, and cleaning out your email inbox. Making Sure Your Aide Gets Paid!

Who to Contact

Who to Contact for Help with AddnAide

There are a number of people who can help you, depending on the type of help or questions you might have. The information below will help you identify who to contact if you need help.  

AddnAide Support

Forgot your password? Stuck on a step completing your AddnAide profile or communicating with aides or other members of your care team?  Do you need another in-home visit for help using AddnAide on your device or computer?  We can help!

Contact AddnAide's Support Team with any technical issues related to using AddnAide, including issues related to using AddnAide on your device: support.addnaide@home52.org or (855) 460-7268

Download the AddnAide app from the Google Play store or the Apple App Store, and then follow the steps to register in the app. Or, go to addnaide.home52.org to log in to your account. 

Your Care Manager

If you have questions about the type or amount of services authorized under your Elderly Services Program (ESP) care plan, please reach out to your care manager for assistance. Care managers authorize the ESP services each client receives, including the amount of care that can be provided (hours per month). This information has already been added to your AddnAide profile. You may contact your care manager directly or use the appropriate phone number below:

  • Hamilton County Elderly Services Program: (513) 592-2800
  • Warren County Elderly Services Program: (513) 695-2271

Palco Support

Questions related to enrollment paperwork, how or when your aide will be paid, taxes or W2s should be directed to Palco at customersupport@palcofirst.com or (866) 710-0456.

AddnAide Tutorial Videos

Getting Started with AddnAide

Matching with Workers