Your Ride. On Demand.
home52 Transportation provides same-day and advanced scheduled
transportation for riders who need specialized transportation services.
home52 Transportation is a service of Council on Aging's wholly-owned subsidiary, home52.
The home52 Transportation Difference
home52 Transportation is different than other transportation systems, including public transit and rideshare services. These traditional systems do not always meet the transportation needs of older adults and individuals with disabilities. We provide:
- Door-through-door service
- Same-day ride availability
- Specialized vehicles
- GPS tracking improves safety
- Communication with you and your appointment destination if we're running late
“The individuals who ride with us need hands-on support. They need someone to collect them at their door, assist them safely into and out of the vehicle, and then to assist them into their appointment location. In many cases, our drivers are also managing the rider’s equipment, such as walkers, canes and wheelchairs.” - Bryan Black, home52 Transportation Manager
Who Can Ride With home52 Transportation
Residents in southwestern Ohio who need transportation to medical and other appointments can self-pay (pay out of pocket) to use home52 Transportation.
In addition, home52 Transportation serves:
- Hamilton County residents enrolled in certain Council on Aging programs (Elderly Services Program and FastTrack Home)
- Participants supported by various grants
Click here to read home52 Transportation's Self-Pay Terms and Conditions.
Eligibility Guidelines
- Live in southwestern Ohio
- Adults only (no children)
- Have a valid credit card on file with home52 Transportation's Passenger Portal (see below)
- Have specialized need for transportation services. For example: require assistance from the home to the vehicle.
- Call the coordination center for one-way trip costs
Services Offered
- Pre-scheduled appointments to address medical, dental, vision or mental health needs
- Same-day “sick” visits for medical, dental, vision or mental health needs
- Regularly occurring appointments for treatment of a chronic condition
- Pharmacy visits to pick up prescriptions
- Trips for wellness activities
- Stretcher service is not available for self-pay clients
Service Hours
Transportation services are available 6 am–6 pm, Monday – Friday. Weekend transportation for self-pay customers is not currently available.
Scheduling a Ride - Passenger Portal
Trips may be scheduled through home52 Transportation's Coordination Center by calling (855) 546-6352.
Riders also have the ability to schedule their own rides through home52 Transportation's Passenger Portal. A valid email address and credit card are required to create a Passenger Portal account.
Click here for links and information for help creating your Passenger Portal account, or give us a call!
Questions
home52 Transportation Call Center: 855-546-6352 or transportation@home52.org
Rider Testimonials
“The individuals who ride with us need hands-on support. They need someone to collect them at their door, assist them safely into and out of the vehicle, and then to assist them into their appointment location. In many cases, our drivers are also managing the rider’s equipment, such as walkers, canes and wheelchairs.”
“I have a smile on my face when I see Rodger return to pick me up. At my home, Rodger opens the garage door and wheels me in. He knows I’m very weak. He stands behind me, provides an arm so that I may lift myself up from the wheelchair, and he’s right there when I step into my home.”
"The staff from home52 Transportation called to double-check the date, time and location for my scheduled rides. This was reassuring, and I appreciated the call. My two scheduled rides for Tuesday and Thursday were very smooth, I received notifications about the arrival of my rides coming and going. This was my first time using the service and it was wonderful."
When Dolores’ doctor was running late, she was concerned about her ride home. home52 Transportation staff assured her a ride would be ready when her appointment was over. "I’m very thankful for the service. With no family and my friends are all gone, there is no one to help with doctor appointments. Everyone was very courteous.”
About home52
home52 is a subsidiary of Council on Aging of Southwestern Ohio. Leveraging 50 years of experience, Council on Aging and home52 are experts at helping individuals, families and caregivers manage complex medical and long-term care needs. home52 offers services that align with Council on Aging’s mission to help individuals remain independent in their homes and communities. Click here to learn more about how home52 Transportation was born.
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Copyright 2023
home52 is a wholly owned, non-profit subsidiary of Council on Aging of Southwestern Ohio. Leveraging more than 50 years of experience, Council on Aging and home52 are experts at helping individuals, families and caregivers manage complex medical and long-term care needs. home52 offers flexible services and payment structures that align with Council on Aging’s mission to help individuals remain independent in their homes.