Your Ride. On Demand.
home52 Transportation provides same-day and advanced scheduled transportation for riders who need specialized transportation services.
home52 Transportation is a service of Council on Aging’s wholly-owned subsidiary, home52.
The home52 Transportation Difference
home52 Transportation provides a different transportation experience than traditional commercial, public transit and rideshare services. home52 Transportation was designed to support the unique transportation needs of older adults and adults with disabilities. Our service includes:
- Door-through-door service
- Same-day ride availability (not available in all areas)
- Pre-scheduled and next day scheduled rides
- Specialized vehicles
- Hands-on-assistance
- Live GPS tracking to minimize late arrivals and enhance safety
- Automated ride notifications so you will know when your ride is enroute to pick you up
- Friendly coordination center staff to help you schedule your ride and answer questions
- Communication with your destination if we are running late
“Individuals who travel with us often require additional support to navigate the community independently. This assistance may involve hands-on help, such as meeting them at their door, ensuring their safe entry and exit from the vehicle and guiding them to their appointment location. Our drivers are also responsible for managing the riders’ mobility aids, including walkers and wheelchairs.”
“We adopt a person-centered approach to transportation support by providing the highest level of assistance to each rider while allowing them to choose the extent of support they desire.” – home52 Transportation Manager.
Who Can Ride With home52 Transportation
We currently provide services in Hamilton and Clermont Counties in Ohio.
In addition, home52 Transportation serves:
- Older adults enrolled in certain Council on Aging programs (Hamilton County Elderly Services Program and FastTrack Home).
- Low to moderate income older 65+ and/or disabled 18+ adults who qualify for transportation services provided by grant funding (Note: home52 actively seeks grant funding to help remove transportation barriers for older and disabled adults.) Click here to learn more and apply for Free Transportation Services in Hamilton and Clermont Counties.
- Adults 18 and older receiving Medicaid benefits through Clermont County Job and Family Services may receive transportation to non-emergency medical appointments. Call coordination center to see if eligible at (855) 546-6352.
- Private-Pay riders – Riders may pay for transportation services and are required to have a credit card on file with us. Please call to schedule your ride at 855-546-6352 or click here to complete the registration form and e-mail it to us.
Click here to read home52 Transportation’s Self-Pay Terms and Conditions.
Service Hours
Our coordination center is open from 7:30 a.m. to 4:30 p.m., Monday through Friday. We are closed on holidays. Click here to view holidays. Pre-scheduled transportation is available beyond our coordination center hours. Please call us (855) 546-6352. We are happy to answer your questions.
Rider Testimonials
When Dolores’ doctor was running late, she was concerned about her ride home. home52 Transportation staff assured her a ride would be ready when her appointment was over. "I’m very thankful for the service. With no family and my friends are all gone, there is no one to help with doctor appointments. Everyone was very courteous."
“I have a smile on my face when I see Rodger return to pick me up. At my home, Rodger opens the garage door and wheels me in. He knows I’m very weak. He stands behind me, provides an arm so that I may lift myself up from the wheelchair, and he’s right there when I step into my home.”
"The staff from home52 Transportation called to double-check the date, time and location for my scheduled rides. This was reassuring, and I appreciated the call. My two scheduled rides for Tuesday and Thursday were very smooth, I received notifications about the arrival of my rides coming and going. This was my first time using the service and it was wonderful."
About home52
home52 is a subsidiary of Council on Aging of Southwestern Ohio. Leveraging 50 years of experience, Council on Aging and home52 are experts at helping individuals, families and caregivers manage complex medical and long-term care needs. home52 offers services that align with Council on Aging’s mission to help individuals remain independent in their homes and communities. Click here to learn more about how home52 Transportation was born.